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What Resident Liaison Officer's Do

The work of the Liaison Officer is split into three areas:
Before the works begin, During the works and After the works have completed:

This includes the following:

• Arrange open days, show homes visits, resident inductions
• Attend Tenants' Association meetings
• Make home visits to ensure tenants and residents are fully consulted regarding options and choices
• Ensure tenants and residents receive agreed written and verbal notifications of the commencement of works
• Act as a central point for communication with tenants and other community stakeholders
• Ensure tenants receive comprehensive literature and are aware of all relevant Health & Safety requirements
• Where necessary provide temporary cooking and laundry facilities
• Identify special needs or circumstances of individual tenants and ensure we tailor our service accordingly
• Arrange access to properties as required by site management to allow effective working
• Register all complaints and report as per company procedures, monitor that they are dealt with quickly and advise residents of the outcomes
• Provide and organise support needs to include packing boxes; dust sheets; storage and other facilities as required and agreed
• Ensure resident satisfaction surveys are issued and returned and that appropriate action is taken regarding any feedback
• Carry out follow up tenant courtesy visits
• Provide 24 hour dedicated customer service support
  

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